Privacy Policy

Last Updated: 7 September 2026

At Jim's Barkingham Palace, we treat your personal data with the same care and respect we give your dogs. This Privacy Policy explains how we collect, use, and protect your information when you contact us, book a stay, or use our website.

1. Information We Collect

We collect personal and pet-related information to provide a safe, customized, and enjoyable experience for your dog. This includes:

• Contact Information: Your name, email address and phone number.
• Pet Information: Details about your dog, including name, breed, age, medical history, dietary requirements, behavioral notes, and emergency contact details.
• Media: Photos and videos of your dog taken during their stay or provided by you.

2. How We Use Your Information

We collect and use your data strictly for legitimate operational and communication purposes:

• Enquiries & Bookings: To respond to your questions, manage reservations, and coordinate visits.
• Pet Care: To understand your dog's specific physical, medical, and emotional needs while in our care.
• Guest Updates: To stay in touch during your dog's stay, including sending daily photos, video updates, and urgent messages.
• General Communication: To send booking confirmations, receipts, and administrative notices.
• Marketing & Promotional Material: We may share photos or videos of your dog on our website or social media channels only with your explicit consent. You can grant or withdraw this consent at any time.

3. Data Protection and Third-Party Sharing

• No Selling or Sharing: We do not sell, rent, trade, or share your personal details or dog's information with any third parties for marketing or commercial purposes.
• Security: We take reasonable administrative and technical precautions to keep your data secure and protected from unauthorized access or disclosure.

4. Data Storage and Retaining Your Information

We keep your contact details and dog care records only as long as necessary to provide our services to you or to meet any standard legal and accounting requirements.

5. Your Rights: Access, Questions, and Deletion

You have full control over your personal data. At any time, you have the right to:

• Ask what personal information we hold about you and your pet.
• Request corrections to inaccurate or out-of-date information.
• Request the complete deletion of your personal data and photos from our records.

Contact Us

If you have any questions about this policy or wish to request the deletion of your data, please contact us at:

• Email: zingerelena5@gmail.com
• Phone: +41 78 763 00 53